Author Donika Kraeva

When 1+1>2: The Great Power of Community
Published by Donika Kraeva on
Do you belive in "The Great Power of Community"? Undoubtedly, community is the most powerful driving force of change. The thought of people fighting together by all means to achieve a certain desirable state could terrify even the greatest individual authority. Speaking of communities within the business framework often aligns with the customer community gathered around a certain company, product or service. This community is usually present outside the company but it is perceived by all new-...
How was Dentacoin integrated in Salesforce?
Published by Donika Kraeva on
Great times here, people! While still in a Presale period (with over 1600 contributors already on board, as per 13/07/2017), Dentacoin has already been implemented in two partner clinics in Europe. Read more about it here and here. Potential future partners from the United States, Brazil, South Africa, Netherlands, Germany, Australia and other countries are eager to implement the first Dentacoin tools and have already signed up for testing the Trusted Review Platform at their dental practices. ...
Get ready for the Dentacoin Presale: A simple checklist to follow
Published by Donika Kraeva on
Okay... The last  few months have been quite a journey for Dentacoin.  After thousands of talks, ideas collected and valuable feedback gathered, we have seen first hand how extremely powerful the community influence could be. Our concept would not be what it is now without our whole team's devotion to Dentacoin, nor without all the support from external consultants and the DCN "Friends&Family" network. We are thrilled and thankful for having you all on our side! As you know, 1st of Jul...
Building a Patient-Driven Dental Industry with Dentacoin
Published by Donika Kraeva on
“If a customer likes you and continues to like you, they will do business with you. If they don’t, they won’t.”- Paul Greenberg, Managing Principal of The 56 Group, a customer strategy company, and Author of "CRM at the Speed of Light". Among thousands of definitions of “customer experience” (CX), I couldn’t find a simpler and better one. In today’s highly-competitive and turbulent business environment, customer experience controls whether a product, a service, a company or a ...